In her letter, Chandler pointed to fare-free programs in Chapel Hill, North Carolina, and Dunkirk, France, as examples where eliminating fares has led to greater use of public transportation, which advocates say will result in corresponding reductions in congestion and greenhouse gas emissions.
...Chandler wrote in her letter that eliminating fares at the WRTA would actually have a "relatively manageable" impact on the authority's finances. In 2018, fare revenue was 14 percent of the WRTA's operating expenses, which Chandler said was the lowest mark in a decade. The lost revenue, she said, would be "partially offset by operating efficiencies."
https://www.masslive.com/worcester/2020/03/never-been-a-better-time-for-fare-free-public-transit-in-worcester-massachusetts-senate-president-emerita-harriette-chandler-says-in-letter-of-support.html
